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Student Handbook - Participant Information
The following terms and conditions apply to individuals participating for GATEWAY TRAINING SERVICES
courses. Acceptance of an offer of enrolment and participation at a GATEWAY TRAINING SERVICES course
denotes acceptance of the terms and conditions listed below.
Observance of these Conditions
The participant undertakes to observe the conditions of enrolment and to pay such fees and charges as may
be applicable during the period of the enrolment with GATEWAY TRAINING SERVICES
Enrolment Contract
Upon the payment of an appropriate fee and, acceptance of an offer of a place on the course a binding contract
is created between the participant and GATEWAY TRAINING SERVICES..
Should you enrol "in principle" by verbal means GATEWAY TRAINING SERVICES, may in good faith, reserve
a place for you on the course you requested, however that place cannot be confirmed until the nominated fee
for attendance is paid.
Cancellations or Variations
Cancellations or variations to training course bookings/enrolments may be made initially by phone but must be
formally confirmed in writing within 7 days of the course commencement date to ensure a place.
If for any reason you are unable to attend the course that you have booked, please contact and advise GATEWAY
TRAINING SERVICES, as soon as you become aware of your inability to attend. Except in agreed circumstances,
cancellations less than 7 days prior to the commencement day will incur an administration fee. See Refund Policy
below for details.
Should you not advise GATEWAY TRAINING SERVICES, of non-attendance prior to commencement day, then full fees will
be charged accordingly.
Fees, Charges, Exemptions and Refunds
Fees and charges
GATEWAY TRAINING SERVICES will safeguard fees and charges paid by providing receipts, and by recording all fees
and/or charges made against an identified client and/or individual participant in a separate MYOB account.
GATEWAY TRAINING SERVICES acknowledge that, subject to the withholding of fees that may be applied for
cancellation, withdrawal or removal from a course, fees paid remain the property of the client and/or
individual participant until the date of the commencement of the course to which those fees apply.
Payment for each course must be made in full prior to commencement of the course. This may be made in installments
or in total at the time of enrolment. A deposit must be paid or company purchase order lodged at the time of
enrolment acceptance. Any special arrangements, including those relating to fees and withdrawal, must be agreed at
the time of enrolment.
Exemptions
If the full amount of fees has not been paid prior to the training course commencement date any exemptions or
special financial arrangements must be agreed at the time of enrolment for training to commence and only then
will an official enrolment contract have been made between GATEWAY TRAINING SERVICES the client and/or
individual participant.
Refund Policy
Cancellations or variations to public training course bookings may be made initially by phone and then confirmed
in writing.
-
Trainee withdraws More than 7 days before course commences - Full refund
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Trainee withdraws between 2 working days and 7 days before course commences - Full refund less
$100 administrative fee
-
Trainee withdraws less than 2 working days before course commences or withdraws or is withdrawn for
disciplinary reasons after course commences - No refund provided
-
GATEWAY TRAINING SERVICES reserves the right to cancel any course if insufficient bookings or registrations
are received. Should this occur candidates will be notified and offered alternate training dates or a
full refund of payments made.
Mitigating circumstances warranting the waiving or partial application of this refund policy are individually
judged on merit and any such reconsideration shall be at the full discretion of GATEWAY TRAINING SERVICES.
National Recognition
GATEWAY TRAINING SERVICES recognises the statements of attainment and/or full qualification certificates issued
by other verifiable RTO’s across Australia and/or such issuance where the Australian RTO delivered
and/or assessed and issued outcomes against Australian Endorsed Training Package qualifications and/or Units
of Competency on their scope and profile at their agreed and identifiable overseas sites.
RPL/RCC and Credit Transfer
GATEWAY TRAINING SERVICES offers all clients and individuals prior to enrolment on any of our endorsed and/or
accredited courses the option to discuss and review your Recognition of Prior Learning, Recognition of Current
Competency and or Credit Transfer opportunities with one of our qualified training and assessment staff.. Fees for
such options will be discussed at the time of application and based on individual requirements. The fees will
not exceed the cost of attending the full course of training. If you think you may be eligible for RPL/RCC
and/or Credit Transfer, please use the telephone number below to request either one all of the above options and
an interview will be arranged with you to assess all your options prior to commencing any course.
Should the instructor determine during the presentation of the course, that a participant has experience, knowledge
or skills that are pertinent then the participant may be asked to demonstrate and be assessed for competence
without completing all components of the course? The demonstration must be in the form of completion of the
course theory based tests and/or course practical assessments or a combination of both.
Trainees who are able to demonstrate prior knowledge may complete the relevant course in a time less than
that described as being required by the course documentation.
Participant Induction and Orientation
GATEWAY TRAINING SERVICES will provide an induction/orientation to all participants during the first hour of
the training course commencing irrespective of site location.
Once the induction orientation process has been completed, both the clients and the staff member conducting
the induction/orientation, sign off on a ‘Pre-commencement Self Assessment’ indicating their
full understanding of these conditions. This signed document may be retained on the participants file. The
induction will cover the following but is not limited to:
- Site safety and emergency brief and location map
- Course content outline and expected vocational outcomes
- Assessment processes and methods
- Disciplinary procedures
- Use and care of equipment
- Respect for other participants and staff
- Staff responsibilities under the Access and Equity, Privacy and Duty of Care requirements
-
Presentation of the current and relevant legislation affecting your participation in the training and
assessment process
- Complaints and Appeals against assessment
- Issuance of Certificates and/or Statements of Attainment and licences
Course Information
Course program content and expected vocational outcomes will be provided to you within the GATEWAY TRAINING
SERVICE “Course Participant Information Kit‘” prior to commencement.
Flexible Learning and Assessment Procedures
GATEWAY TRAINING SERVICES offers a range of learning and assessment options that are fair, flexible and cost
effective for the participant. These will be offered where applicable and on request. Flexible options where
available cannot reduce the integrity of the specific learning outcomes associated with the training and
assessment activities to which you have enrolled. Legislation requirements will override any flexible approach
that does not ensure the legislation can be and is fully addressed at all times.
Complaints & Appeals
If you wish to appeal an assessment outcome or have any complaints pertaining to your GATEWAY TRAINING
SERVICES training experiences, there is a process to both appeal and/or make a complaint. A copy of GATEWAY
TRAINING SERVICES complaints and/or appeals process and associated forms are available from all GATEWAY
TRAINING SERVICES staff if and when requested.
Grounds for an Appeal
Valid grounds for an appeal may include but not limited to:
- Alleged bias of the assessor
- Currency of competency of the assessor
- Inaccurate advise given by the assessor regarding the assessment process
- In appropriate assessment methods
- Inaccurate assessment content when aligned to the required performance criteria, and demonstration of skills
Access and Equity Code of Practice & Staff Responsibility
GATEWAY TRAINING SERVICES will ensure that all staff when dealing with actual and or potential clients
and/or participants and whilst using the GATEWAY TRAINING SERVICES current and approved policies and procedures
during participant pre enrolment activity, selection induction, orientation, interaction and/or training
and assessments processes, that they ensure the participants enjoy access to the following:
- equitable and fair access to the benefits of our products and support services
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fair and equitable training delivery and assessments irrespective of gender, age, race religion,
culture, linguistic backgrounds, marital status, socio-economic background, disability, sexual preferences,
family responsibility and/or political convictions; and
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all nominations and subsequent enrolments into training and assessment courses and programs will be
conducted at all times in an ethical and responsible manner, ensuring fairness and compliance with
current Equal Opportunity Legislation.
Occupational Safety and Health
GATEWAY TRAINING SERVICES is bound by OS&H legislation and duty of care for all participants and
GATEWAY TRAINING SERVICES employees as per the current WA State and Federal legislation and Industry
Statutory Regulatory requirements.
Disciplinary Procedures
GATEWAY TRAINING SERVICES will not tolerate any forms of unfair behavior against staff or fellow participants
such as physical and or verbal abuse and/or acts of plagiarism, cheating and or breaches of OHS. GATEWAY TRAINING
SERVICES will also remove any participant where it is proven they have been involved in any of the aforementioned
activities. Any such removals are subject to appeal by the participant. Any appeals or complaints against removal
from a course will be managed following the GATEWAY TRAINING SERVICES Complaints and Appeals Policy and
Process.
Privacy, confidentiality, access and security of participant records
GATEWAY TRAINING SERVICES will always ensure all participant information and subsequent records gathered during
the enrolment, training delivery and assessment process remains confidential. Any records resulting from
these activities will remain secure under lock and key and will not be passed on to third parties without the
written consent of the participant.
All participants upon receipt of written request will have full and open access to all their related documents
and records associated with their training and assessment activity. All records will be kept in accordance
with current and relevant State, Federal and Commonwealth legislation and statutory regulatory requirements.
Participant Information and Permissions
For the purposes of marketing GATEWAY TRAINING SERVICES will always seek and receive written permission
from participants when seeking to use the images of participants and/or others e.g. GATEWAY TRAINING
SERVICES employees, for the express purpose of marketing and advertising GATEWAY TRAINING SERVICES products and
services. At no time will participant information be shared with any non authorised third party. GATEWAY
TRAINING SERVICES guarantees at all times your privacy with regards to personal information management whilst
at the same time acknowledging the current legislation with regards to privacy may require disclosure.
Marketing and Advertising
GATEWAY TRAINING SERVICES will ensure we only advertise, promote and market our RTO products and Services in
an ethical and accurate manner and aligned to our RTO approved delivery scope and profile. We will only advertise
and market these products and services in accordance with and compliance to the Australian Quality Training
Standards.
Dealing with People with a Disability and Access to External Client Support
Any participant wishing to enroll into a GATEWAY TRAINING SERVICES course who has a disability and/or who may
need assistance to complete their training and/or assessment are requested to please phone and discuss
your requirements in complete confidence with our training staff prior to the course commencement date. This
will ensure any relevant and practicable alternative training and assessment arrangements can be provided by
GATEWAY TRAINING SERVICES and if this is not feasible, an alternative pathway using another training provider
may be explored if required.
Language, Literacy & Numeracy
All persons enrolling in courses resulting in a Work safe License are required to have basic workplace spoken
English language and numeracy skills as a minimum requirement. Verbal assessments in English may be granted to
those persons who may have difficulty in effectively completing the written assessment.
Non English speaking persons CAN NOT successfully complete the requirements for these courses
Access to External Client Support
Any participant wishing to enroll into a GATEWAY TRAINING SERVICES course who considers that they may have
additional language, literacy or numeracy needs that may affect their ability to undertake the training course
of their choice and may need additional support to complete their training and/or assessment are requested to
please contact GATEWAY TRAINING SERVICES and discuss these needs in complete confidence with training staff prior
to the course commencement date. This will ensure GATEWAY TRAINING SERVICES can develop alternative training
and assessment arrangements or seek external access to specialist assistance if required.
Welfare Guidance and Support
GATEWAY TRAINING SERVICES will ensure we provide or seek external advice for you with regard to ensuring
appropriate welfare advice, guidance and support if offered upon request.
Unsuccessful Participants
While every effort will be made and every opportunity provided to enable participants to achieve the
requisite competency within the period allowed for the course presentation there are occasions where participants
are unable to complete the objectives to the standards required. In such cases (with the exception of participants
in those courses conducted for self identified experienced operators) the participant is offered re-enrolment
at no additional cost within a period of 30 days of completion.
NOTE: The offer of re-enrolment does not apply to persons who do not successfully attain the competency
required through attendance at the reduced duration Courses designed for self identified experienced
operators.
I trust you will enjoy your training experience with us.
Kathleen Allen
Director
GATEWAY TRAINING SERVICES
info@gatewaytraining.com.au
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